PackagingAquafizzy will use appropriate packaging for the size and type of the items purchased. Where ever possible we will use secure postage envelopes which will allow the postman to deliver directly through your letterbox. However, larger orders will be sent in a box and/or require a signature. Paying for your orderAquafizzy accepts most credit/debit cards. We operate a sophisticated secure on-line processing system via Paypal. It is completely secure and uses an encryption process ensuring that no one sees your security details, not even us! If you are shopping outside the UK, your credit card company will automatically convert the transaction to your local currency. Aquafizzy reserve the right to decline any orders that do not pass address verification system. Once you have successfully placed your order you will recieve two automatic confirmation emails-one from paypal, containing your payment details, the other from us, containing your order details. Should there be an error in the description or price of goods Aquafizzy will offer you the choice of purchasing the item at the correct price, or cancelling the order.
Our Satisfaction Guarantee
We want you to be 100% satisfied with your purchase so we offer a full 7-day money-back guarantee on all purchases.*
*Please be aware that product colour and texture variations occur occasionally, and naturally as part of the hand made manufacturing process and nature of the raw plant ingredients that we use.
Returns and Cancellations
Please contact us before returning any items, stating what you are returning and the reason for the return. We do not accept returns that we have not been informed about. Please pack the unused item and its original gift packaging securely and send to the customer services address, which is included with your order invoice. We strongly recommend that you use registered post. We cannot accept liability for goods lost or damaged in the post. Please note that you will be responsible for the cost of returning the goods to us unless we have delivered the item to you in error.
If you change your mind for any reason whatsoever within 7 days of receiving your purchase just return it to us for a refund. We simply require that your purchase is returned unopened and in original condition, complete with its original packaging.
Return to : Aquafizzy Returns - 40 Heol Y Gwrgan, Margam. Port Talbot. SA13 2DG - United Kingdom.
Once your returned item has been received by us, your refund will usually be processed within 5 working days. You will be notified by email when we have processed your refund.